Hawaii

Utility Billing Services

Ikehu Utility Solutions is a submetering and billing company that provides utility submetering solutions throughout Hawaii.

At Ikehu Utility Solutions we are committed to helping you make the transition process as quick and easy as possible. We will therefore issue notices on your behalf letting residents know about the new submetering systems that are going to be installed. Once the systems have been installed we will also work with your staff to upload all resident information into our billing system.

All meters will be read via wireless transmitters and receivers. The information will then be sent back to the Ikehu Utility Solutions headquarters and imported into our state of the art billing system. From there individual utility bills will be created and we will send them out either by mail or e-mail.

We collect all payments on your behalf and will send a monthly utility reimbursement check to the owner, manager, association manager or other persons in charge of receiving payments.

When it comes to resident and owner customer support Ikehu Utility Solutions is setting the standard. We also have bilingual agents available to assist those whose native language isn’t English.

Our friendly customer service team will handle every service request and question in a routine and detailed manner. This allows us to track, respond to and resolve issues quickly and professionally.

By offering a wide range of products and services in utility submetering, utility management and utility conservation, we are able to provide all of our clients with results that endure.

Request a quote, or call us today at 800.266.0968 to get more information on what we can do for you and your property!

Hawaii Legal Info

The current laws in Hawaii allow submetering and Ratio Utility Billing Systems (RUBs) provided the owners are not making profits from billing the tenants for utilities.
There are some local utility providers that are exception to the above rule. They could prohibit the practice by imposing local tariffs.

Disclaimer

Billing Service Providers are required to apply and be approved for licenses from a regulatory agency prior to starting the servicing of the client’s billing accounts. This requirement applies to several different areas of the USA. The license has to remain current and valid while doing business in these regions. The information on this page is deemed to be accurate but updates may occur at any time. Please Contact Ikehu Utility Solutions with your specific questions about your area of service.

Hawaii Submetering

While the state of Hawaii is surrounded by beautiful water, those who reside there must still do all they can to help conserve as much of it as they can. Water submetering is a great way for property owners, property managers and property developers in the state to conserve water and ultimately save money.

Ikehu Utility Solutions is one of the leading utility submetering and billing companies in all of Hawaii. We specialize in submetering and allocation of water, gas and electric utilities for apartments, condominiums, commercial buildings, new construction, mobile homes and military housing.

We serve all Hawaiian Islands

1,426,393

State Population

151-200 Gallons/Day

Per Person Water Consumption

198 Million BTUs

Energy Consumption

Increased Property Value

Many other property owners have told me that they do not have the money to make the initial investment to install meters. But I recommend that they find a way to fund it because the payback is rapid — usually about one year to 18 months, and the revenue recovery is ongoing. For example, when we purchased a 169 apartment home community in Indianapolis, I asked our bank to add the cost of meter installation onto our loan, which they readily did after I demonstrated how the program significantly increases property value. It cost about $225 per apartment home to install the gas submeters at the property, for a total of $38,025, and our mortgage increased by only $500 per month. The gas bill for that property alone is $85,000 per year and we recover about 70 percent of those costs, after factoring out common area and vacant apartment home costs, a savings of $59,500 per year, which far surpasses the initial installation cost. Another benefit is that our property value has increased exponentially, which I calculated by taking the $59,500 at a 9.5 percent cap rate (rates can vary) which raised the property value by more than $500,000.

Great Incentives

Accurately monitoring each apartment home’s electrical usage gives greater incentive for residents to conserve energy, since they are paying for exactly what they use. During a one-year period, an average of 17 percent less energy was consumed in the submetered residences.

Recouped Cost

The results did not disappoint me. In December the bills declined after we began billing residents for their water consumption. In March 2003 and April 2003 bills were approximately $270 per day; May fell to $254. The difference between $462 in April 2001 and $270 in April 2003 is $192 per day – a payback of less than one year. The payback actually is much faster because we are collecting about $2000 each month from the billing program, an amount that should double by year-end as new leases are signed.

Seamless Transition

Ikehu Utility Solutions has done an excellent job with our properties. They are very professional and have seamlessly transitioned many of our apartment buildings to the Ratio Utility Billing program, as well as setting up online automated meter reading and billing with our newer properties. I would recommend them to small and large property owners alike.

Responsive and Professional

We have found Ikehu Utility Solutions to be an extremely professional company. Their representatives are always responsive and attentive to our questions, as well as being very knowledgeable of all state regulations regarding utility billing. They gave us suggestions for increasing our revenue and we have seen a marked increase in collections and revenue since we started using their services. We are very pleased with all aspects of their service and look forward to a long, continued relationship with Ikehu Utility Solutions.

Conscious Energy Use

An obvious trend has emerged now that residents are responsible for their own utility bills. Before the days of submetering, it was not uncommon to see windows open or hear air conditioners running in the middle of winter with heaters going full blast. It was a way to cool down the apartment, but now that residents are responsible for their own bills, they tend to just turn down the heat.

Adding to the Bottom Line

We have calculated the increase in property value that comes along with submetering. For instance, on a property with 285 apartment homes with an average water bill of $7,000 per month, we can add up to $6,000 or more per month to the bottom line. At a 9 percent capitalization rate, that equates to a property value increase of $800,000.

Hawaii

Hawaii Legal Info

Disclaimer

Hawaii Submetering

1,426,393

151-200 Gallons/Day

198 Million BTUs

Ikehu Utility Solutions Customer Testimonials

Increased Property Value

Great Incentives

Recouped Cost

Seamless Transition

Responsive and Professional

Conscious Energy Use

Adding to the Bottom Line

Hawaii Utility Billing Services

Thinking green to keep our planet blue

Hawaii Headquarters

Account Management

Sales Team

Customer Service