Markets

We Provide New and Retrofit Submetering Systems

Condominiums

Our local team retrofits aging submeter systems and installs new ones. We provide many options for your residents to conveniently pay bills through our online portal, and our award-winning support team is available during extended hours for any questions that arise. We are happy to advise the Board on local regulations, potential savings, and to work with all parties to ensure a successful implementation.

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Apartments

We offer code-compliant, customized ratio utility billing (RUBS) programs as well as submetering systems. From system design and installation to monthly meter reading and billing, we’re here to keep your utility billing running smoothly. We even integrate with your property management software for a hands-free utility billing experience for your team.

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New Construction

We design, install and maintain submetering systems for new residential and commercial projects. We will work directly with your architect, general contractor, owner, and management company to ensure an effective and high-performing solution.

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Manufactured Housing Communities

We offer specific submetering products designed for outdoor installation.

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Student Housing

Submetering systems are the best way to encourage conservation. We design, install and maintain water, gas, and electric submetering systems.

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Military

We retrofit and install new submetering systems for military housing and minimize the challenges around transient residents. We provide submetering services that include installation, reading and billing of equipment, and servicing of non-proprietary water, gas, and electric meter systems, and Automatic Meter Reading (AMR) systems from industry leading manufacturers. We are dedicated to the seamless transition from resident introduction/notification to installation to resident billing and collections.

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Payment Address

Ikehu Utility Solutions
Payment Department
P.O. Box 86379
San Diego, CA 92138-6229

Corporate Office

Ikehu Utility Solutions
1001 Bishop Street, Suite 2817
Honolulu, Hawaii 96813

Great Incentives

Accurately monitoring each apartment home’s electrical usage gives greater incentive for residents to conserve energy, since they are paying for exactly what they use. During a one-year period, an average of 17 percent less energy was consumed in the submetered residences.

Recouped Cost

The results did not disappoint me. In December the bills declined after we began billing residents for their water consumption. In March 2003 and April 2003 bills were approximately $270 per day; May fell to $254. The difference between $462 in April 2001 and $270 in April 2003 is $192 per day – a payback of less than one year. The payback actually is much faster because we are collecting about $2000 each month from the billing program, an amount that should double by year-end as new leases are signed.

Conscious Energy Use

An obvious trend has emerged now that residents are responsible for their own utility bills. Before the days of submetering, it was not uncommon to see windows open or hear air conditioners running in the middle of winter with heaters going full blast. It was a way to cool down the apartment, but now that residents are responsible for their own bills, they tend to just turn down the heat.

Seamless Transition

Ikehu Utility Solutions has done an excellent job with our properties. They are very professional and have seamlessly transitioned many of our apartment buildings to the Ratio Utility Billing program, as well as setting up online automated meter reading and billing with our newer properties. I would recommend them to small and large property owners alike.

Increased Property Value

Many other property owners have told me that they do not have the money to make the initial investment to install meters. But I recommend that they find a way to fund it because the payback is rapid — usually about one year to 18 months, and the revenue recovery is ongoing. For example, when we purchased a 169 apartment home community in Indianapolis, I asked our bank to add the cost of meter installation onto our loan, which they readily did after I demonstrated how the program significantly increases property value. It cost about $225 per apartment home to install the gas submeters at the property, for a total of $38,025, and our mortgage increased by only $500 per month. The gas bill for that property alone is $85,000 per year and we recover about 70 percent of those costs, after factoring out common area and vacant apartment home costs, a savings of $59,500 per year, which far surpasses the initial installation cost. Another benefit is that our property value has increased exponentially, which I calculated by taking the $59,500 at a 9.5 percent cap rate (rates can vary) which raised the property value by more than $500,000.

Responsive and Professional

We have found Ikehu Utility Solutions to be an extremely professional company. Their representatives are always responsive and attentive to our questions, as well as being very knowledgeable of all state regulations regarding utility billing. They gave us suggestions for increasing our revenue and we have seen a marked increase in collections and revenue since we started using their services. We are very pleased with all aspects of their service and look forward to a long, continued relationship with Ikehu Utility Solutions.

Adding to the Bottom Line

We have calculated the increase in property value that comes along with submetering. For instance, on a property with 285 apartment homes with an average water bill of $7,000 per month, we can add up to $6,000 or more per month to the bottom line. At a 9 percent capitalization rate, that equates to a property value increase of $800,000.

Markets

Condominiums

Apartments

New Construction

Manufactured Housing Communities

Student Housing

Military

Payment Address

Corporate Office

Ikehu Utility Solutions Customer Testimonials

Great Incentives

Recouped Cost

Conscious Energy Use

Seamless Transition

Increased Property Value

Responsive and Professional

Adding to the Bottom Line

Hawaii Utility Billing Services

Thinking green to keep our planet blue

Hawaii Headquarters

Account Management

Sales Team

Customer Service