Utility Billing Services and Collections

Collections become easy. Let us collect for you.

Resident Collection Services

When using our utility billing services, we provide the option to the property of collecting resident payments onsite. We can also collect resident payments on behalf of the property. When a property selects the option for all residents to pay onsite, their monthly utility bill will be paid for when they pay rent. A property should consider Convergent Billing if they are wanting to collect onsite. For a property that does not want the hassle of collecting onsite, Ikehu Utility Solutions requires residents to pay by Ebill, Autopay, Fastpay, via phone or mail in payments. Collections are a top priority for us and our clients. We achieve on average a collection rate of 96% using monthly bills, late notices and reminder phone calls placed by our Customer Service Department. The 4% of utility bills we cannot recover, we have a distinct process to ensure our clients have success in recovering those costs.

Call Our Customer Service Team

Ikehu Utility Solutions has the best in-house customer service team in the industry. Our award-winning customer service team handles all bill questions even if residents pay onsite. We want to take the burden of utilities off the property, so we handle everything. Ikehu Utility Solutions’ Customer Service Team provides assistance during extended business hours. Automated support is available for questions regarding current amount due and the option to make a payment on their account. Our Utility billing platform allows 24/7 online access for residents and property managers.

Residents can use the online platform to pay at any time, view their balance or sign up for our current services. Monday – Friday 3:00 AM HST – 5:00 PM HST Automated System Available 24/7/365

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Let Us Handle Collections

Collecting residents payment can be a hassle for the property manager and leasing agents. Let us create, distribute, and collect payment for the resident bills.

Best Customer Service in the Industry

Our customer service team cares about your residents. We will treat your residents with the upmost respect and patience to ensure they are receiving the best service possible.

Customer Service Hours

Monday – Friday
5:00 AM PST – 6:00 PM PST
Automated System Available 24/7/365

Recouped Cost

The results did not disappoint me. In December the bills declined after we began billing residents for their water consumption. In March 2003 and April 2003 bills were approximately $270 per day; May fell to $254. The difference between $462 in April 2001 and $270 in April 2003 is $192 per day – a payback of less than one year. The payback actually is much faster because we are collecting about $2000 each month from the billing program, an amount that should double by year-end as new leases are signed.

Seamless Transition

Ikehu Utility Solutions has done an excellent job with our properties. They are very professional and have seamlessly transitioned many of our apartment buildings to the Ratio Utility Billing program, as well as setting up online automated meter reading and billing with our newer properties. I would recommend them to small and large property owners alike.

Adding to the Bottom Line

We have calculated the increase in property value that comes along with submetering. For instance, on a property with 285 apartment homes with an average water bill of $7,000 per month, we can add up to $6,000 or more per month to the bottom line. At a 9 percent capitalization rate, that equates to a property value increase of $800,000.

Increased Property Value

Many other property owners have told me that they do not have the money to make the initial investment to install meters. But I recommend that they find a way to fund it because the payback is rapid — usually about one year to 18 months, and the revenue recovery is ongoing. For example, when we purchased a 169 apartment home community in Indianapolis, I asked our bank to add the cost of meter installation onto our loan, which they readily did after I demonstrated how the program significantly increases property value. It cost about $225 per apartment home to install the gas submeters at the property, for a total of $38,025, and our mortgage increased by only $500 per month. The gas bill for that property alone is $85,000 per year and we recover about 70 percent of those costs, after factoring out common area and vacant apartment home costs, a savings of $59,500 per year, which far surpasses the initial installation cost. Another benefit is that our property value has increased exponentially, which I calculated by taking the $59,500 at a 9.5 percent cap rate (rates can vary) which raised the property value by more than $500,000.

Responsive and Professional

We have found Ikehu Utility Solutions to be an extremely professional company. Their representatives are always responsive and attentive to our questions, as well as being very knowledgeable of all state regulations regarding utility billing. They gave us suggestions for increasing our revenue and we have seen a marked increase in collections and revenue since we started using their services. We are very pleased with all aspects of their service and look forward to a long, continued relationship with Ikehu Utility Solutions.

Great Incentives

Accurately monitoring each apartment home’s electrical usage gives greater incentive for residents to conserve energy, since they are paying for exactly what they use. During a one-year period, an average of 17 percent less energy was consumed in the submetered residences.

Conscious Energy Use

An obvious trend has emerged now that residents are responsible for their own utility bills. Before the days of submetering, it was not uncommon to see windows open or hear air conditioners running in the middle of winter with heaters going full blast. It was a way to cool down the apartment, but now that residents are responsible for their own bills, they tend to just turn down the heat.

Utility Billing Services and Collections

Resident Collection Services

Call Our Customer Service Team

Let Us Handle Collections

Best Customer Service in the Industry

Customer Service Hours

Ikehu Utility Solutions Customer Testimonials

Recouped Cost

Seamless Transition

Adding to the Bottom Line

Increased Property Value

Responsive and Professional

Great Incentives

Conscious Energy Use

Hawaii Utility Billing Services

Thinking green to keep our planet blue

Hawaii Headquarters

Account Management

Sales Team

Customer Service