Resident Collection Services
When using our utility billing services, we provide the option to the property of collecting resident payments onsite. We can also collect resident payments on behalf of the property. When a property selects the option for all residents to pay onsite, their monthly utility bill will be paid for when they pay rent. A property should consider Convergent Billing if they are wanting to collect onsite. For a property that does not want the hassle of collecting onsite, Ikehu Utility Solutions requires residents to pay by Ebill, Autopay, Fastpay, via phone or mail in payments. Collections are a top priority for us and our clients. We achieve on average a collection rate of 96% using monthly bills, late notices and reminder phone calls placed by our Customer Service Department. The 4% of utility bills we cannot recover, we have a distinct process to ensure our clients have success in recovering those costs.
Call Our Customer Service Team
Ikehu Utility Solutions has the best in-house customer service team in the industry. Our Customer Service Team handles all bill questions even if residents pay onsite. We want to take the burden of utilities off the property, so we handle everything. Ikehu Utility Solutions’ Customer Service Team aid during extended business hours. Automated support for questions regarding current amount due and the option to make a payment on their account. Our Utility billing platform allows 24/7 online access for residents and Property Managers.
Residents can use the online platform to pay at any time, view their balance or sign up for our current services. Monday – Friday 3:00 AM HST – 5:00 PM HST Automated System Available 24/7/365
“Ikehu Utility Solutions has done an excellent job with our properties. They are very professional and have seamlessly READ MORE
“We have calculated the increase in property value that comes along with submetering. For instance, on a property with 285 READ MORE
1001 Bishop Street, Suite 2817
Honolulu, Hawaii 96813
Email | 808 800 3980
P.O. Box 86379
San Diego, CA 92138-6379
Account Managers work directly with the property to assist with billing and training.
Email | (808) 800-3980