No Property Costs for
VCR Services

Vacant Cost Recovery Services can be added to utility billing at no cost to the property. VCR is an added service that is added to the service fee.

No Operating Costs

Ikehu Utility Solutions’s VCR billing services require no extra work from the property, no more long hours reviewing the master bill to ensure only vacant units are billed.

The Convenience of One Bill

Since VCR is done in-house, we can include the estimated charges and actual charges on one bill. Resident’s won’t be confused when they receive multiple bills for the same billing cycle.

Vacant Cost Recovery

Often, residents move into a complex and forget to switch over utilities. It can take months for the property to realize the name change has not occurred. In many cases, the property is paying for the unit’s utility consumption and cannot bill the resident back. With Vacant Cost Recovery (VCR), the property will never have to pay for an occupied unit’s utility costs. VCR is a solution Ikehu Utility Solutions offers to help the property recover utility costs of occupied units. At or before move-in, a resident should switch all utilities from the property to their name. In some case, residents forget to switch utilities over to their name, which causes the property to pay for all costs. With VCR, we catch those occupied units that do not switch over the utilities and make sure the property does not cover the costs of utility consumption. We deduct the consumption of that unit from the master bill, and add it to the residents bill. In some cases, we save a property thousands of dollars in utility bills and property operating costs.

Benefits of Vacant Cost Recovery

  • Encourages residents to put utilities in their name
  • Catch residents who do not put utilities in their name
  • Bill residents for the usage from the master bill

Contact our sales department for more information.



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Ikehu Utility Solutions provides Utility Billing services to all Hawaiian islands. We stay up to date with Utility Billing regulations nationwide to ensure proper setup and a seamless, error free implementation. Find out the current utility regulations in your locality.  LEARN MORE

1001 Bishop Street, Suite 2817
Honolulu, Hawaii 96813
Email | 808 800 3980

Resident Services
P.O. Box 86379
San Diego, CA 92138-6379

Account Managers work directly with the property to assist with billing and training.
Email | (808) 800-3980

Our Sales Team can assist property owners or management companies with information about our products or services.
Email | (808) 800-3980


Our customer service department will assist residents with billing, account set-up, or payment processing.
Email | (808) 468-9935


Ikehu Utility Solutions is dedicated to a sustainable environment through awareness and conservation. LEARN MORE